Last updated: 22/08/2026
We want you to feel completely confident ordering from PulseTech Solution — and that means being upfront and fair if something isn’t right, or if you simply change your mind. Here’s exactly how returns and refunds work with us.
Your right to change your mind (14-day cooling-off period)
If you’re a UK customer, you’re protected by the Consumer Contracts Regulations, which give you the legal right to cancel your order for any reason — no explanation needed. This right starts the moment you place your order and runs until 14 days after your item arrives. Once you’ve let us know you’d like to cancel, you then have a further 14 days to send the item back to us.
How to start a return
Getting a return started is simple:
- Email us or use our Contact page with your order number and which item you’re returning
- We’ll reply with confirmation and the return address to send it to
- Pack the item securely, ideally in its original packaging, and post it back to us
- Once we receive it and check it over, we’ll process your refund
Who covers the return postage
If you’re returning something because you changed your mind, the cost of sending it back is covered by you. If the item arrived faulty, damaged, or not as described, we’ll cover the return postage – just let us know and we’ll sort it out with you.
What condition should the item be in?
For a full refund, we ask that the item is unused, in its original condition, and includes all original packaging, accessories, and tags where applicable. You’re welcome to check the item over the way you would in a shop, but if it shows signs of being used beyond that, we may need to deduct an amount from your refund to reflect the reduced value.
A quick note on hygiene: for items like wireless earbuds, we’re only able to accept returns if the hygiene seal or packaging is unopened, for health and safety reasons.
Faulty or damaged items
If something arrives faulty, damaged, or develops a genuine fault, you’re protected under the Consumer Rights Act – your item should be of satisfactory quality, work as described, and last a reasonable amount of time. In this case, just get in touch with a photo of the issue, and we’ll arrange a replacement, repair, or full refund, whichever works best for you — and we’ll cover the return shipping.
When you’ll get your money back
Once we’ve received your returned item and confirmed everything checks out, we’ll process your refund within 14 days, back to your original payment method. You’ll get a confirmation email as soon as it’s on its way.
Exchanges
If you’d rather swap an item for a different size, colour, or product entirely, just let us know when you get in touch – we’re happy to arrange an exchange instead of a straight refund where we can.
Any questions?
Returns can feel like a hassle, so if anything here is unclear or you just want to talk it through, reach out through our Contact page. We’re a small team and we actually read and reply to every message ourselves.