Last updated: 22/08/2026

At PulseTech Solution, protecting your privacy matters to us just as much as getting your order to your door on time. This page explains, in plain language, what personal information we collect when you shop with us, why we collect it, and how you’re in control of it.

What information we collect

When you place an order or get in touch with us, we typically collect:

  • Your name, email address, and delivery address
  • Your phone number, if you provide one
  • Details of what you’ve ordered, when, and for how much
  • Payment information – though this is handled directly by our secure payment processor and never stored on our own servers

We also pick up some technical details automatically when you visit our site, like your IP address, browser type, and which pages you look at. This helps us understand how people actually use the store and fix anything that isn’t working as it should.

How we use cookies

Like most online stores, we use cookies — small files saved on your device — to keep your cart working properly, remember your preferences, and see how visitors move through the site. We also use cookies from advertising partners like Meta (Facebook and Instagram) to show you relevant ads and measure how well those ads are performing. You’re free to manage or switch off cookies through your browser settings at any time, though a few parts of the site may not work quite as smoothly without them.

How we use your information

We use your personal information to:

  • Process and deliver your order
  • Keep you updated on your order status and any delivery issues
  • Answer your questions and provide customer support
  • Improve our website, products, and overall shopping experience
  • Show you relevant offers, but only if you’ve opted in to marketing

We only email offers to people who’ve actually opted in, and you can unsubscribe with one click, any time.

Who we share your information with

We don’t sell your personal information to anyone, full stop. We do share it with a small number of trusted partners who help us actually run the business:

  • Our payment processor, to securely handle your payment
  • Our delivery partners, to get your order to your door
  • Our product suppliers, so your order can be prepared and shipped
  • Advertising platforms like Meta, for ad performance and analytics

Each of these only ever receives the information they need to do their specific job — nothing more.

How we protect your information

We use encrypted, secure checkout systems and take reasonable, ongoing steps to protect your personal information from unauthorized access, loss, or misuse. No online system is completely risk-free, but we take this seriously and keep our practices current.

How long we keep your information

We hold onto your information for as long as we genuinely need it – to fulfil your order, handle any returns, and meet our legal and accounting obligations – and then it’s securely deleted.

Your rights

If you’re based in the UK, data protection law gives you the right to:

  • Ask what personal information we hold about you
  • Ask us to correct anything that’s inaccurate
  • Ask us to delete your information, where applicable
  • Opt out of marketing communications at any time
  • Complain to the UK’s Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your data

To use any of these rights, just email us — we’ll get back to you as quickly as we can.

Changes to this policy

We may update this privacy policy from time to time as the business grows or the law changes. Any updates will appear on this page with a new “last updated” date at the top.

Contact us

Questions about this policy or how we handle your information? Reach us through our Contact page or email us directly at info@pulsetechsolution.com